We value your satisfaction and are committed to providing a seamless shopping experience. Please read our cancellation and refund policy to understand the terms and conditions for returning products purchased from our website
Cancellation Policy
- Order Cancellation by Customer:
- You can cancel your order within 24 hours of placing it by contacting us via email at info@strongbong.co.in or via Whatsapp +91 9082477937
Once the order is dispatched, it cannot be canceled.
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2. Order Cancellation by Strong Bong:
We reserve the right to cancel orders in case of stock unavailability, payment issues, or if the delivery location is non-serviceable. In such cases, you will be notified via email, and a full refund will be processed.
Return Policy
1. Eligibility for Returns :
- Products can be returned within 2 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Items that are damaged due to misuse, improper handling, or natural wear and tear are not eligible for returns.
2. Non-Returnable Items:
- Products like rolling papers, filters, and other consumables are not eligible for return due to hygiene reasons.
- Customized or personalized items are non-returnable.
3. How to Initiate a Return:
- To initiate a return, email us at info@strongbong.co.in or
Whatsapp us on +91 9082477937 with the following details:- Order ID
- Reason for return
- Photo of the product (if damaged or defective)
- Our team will respond within 24-48 hours with further instructions.
Refund Policy
1. Refund Eligibility:
- Refunds are processed only for eligible returns as per our return policy.
- Refunds will be made to the original payment method used during purchase.
2. Refund Processing Time:
- Once we receive the returned product and verify its condition, the refund will be processed within 7 business days.
- Depending on your bank or payment provider, the refunded amount may take an additional 3-5 business days to reflect in your account.
3. Partial Refunds:
- If the product is returned in a used or damaged condition, we may process a partial refund based on the product’s condition.
Additional Information
- Shipping charges for returns and exchanges will be borne by the customer unless the product received was damaged or defective.
For more information or assistance, feel free to contact us at info@strongbong.co.in or call/whatsapp us at +91-9082477937 (available Monday to Saturday, 10 AM – 7 PM).
