Welcome to strongbong.co.in! We value your satisfaction and are committed to providing a
seamless shopping experience. Please read our cancellation and refund policy to understand
the terms and conditions for returning or exchanging products purchased from our website.
Cancellation Policy
- Order Cancellation by Customer:
- You can cancel your order within 24 hours of placing it by contacting us via email at
info@strongbong.co.in or via Whatsapp +91 9082477937 - Once the order is dispatched, it cannot be canceled.
2. Order Cancellation by Strong Bong:
- We reserve the right to cancel orders in case of stock unavailability, payment issues,
or if the delivery location is non-serviceable. In such cases, you will be notified via
email, and a full refund will be processed.
Return and Exchange Policy
1. Eligibility for Returns or Exchanges:
- Products can be returned or exchanged within 2 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as
received. - Items that are damaged due to misuse, improper handling, or natural wear and tear
are not eligible for returns or exchanges.
2. Non-Returnable Items:
- Products like rolling papers, filters, and other consumables are not eligible for return
due to hygiene reasons. - Customized or personalized items are non-returnable.
3. How to Initiate a Return or Exchange:
- To initiate a return or exchange, email us at info@strongbong.co.in or
Whatsapp us on +91 9082477937 with the following details:- Order ID
- Reason for return or exchange
- Photo of the product (if damaged or defective)
- Our team will respond within 24-48 hours with further instructions.
Refund Policy
1. Refund Eligibility:
- Refunds are processed only for eligible returns as per our return policy.
- Refunds will be made to the original payment method used during purchase.
2. Refund Processing Time:
- Once we receive the returned product and verify its condition, the refund will be
processed within 7 business days. - Depending on your bank or payment provider, the refunded amount may take an
additional 3-5 business days to reflect in your account.
3. Partial Refunds:
- If the product is returned in a used or damaged condition, we may process a partial
refund based on the product's condition.
Additional Information
- Shipping charges for returns and exchanges will be borne by the customer unless the
product received was damaged or defective. - For more information or assistance, feel free to contact us at info@strongbong.co.in or
call/whatsapp us at +91-9082477937 (available Monday to Saturday, 10 AM – 6 PM).
